Refund Policy

Returns

We want you to be completely satisfied with your online purchase. That's why we offer a 14-day return policy from the date of delivery.

RETURN POLICY

We want you to be completely satisfied with your online purchase.

If for any reason you are not satisfied with your purchase, you can return the item to us within 14 days of receipt. We offer refunds, exchanges, and credit notes under the following conditions:

RETURN POLICY

Items must be returned in their original condition, unused, unaltered, unwashed, and with the tags attached. If the item is returned despite these conditions, your return will be sent back to you at an additional cost.

RETURNS

Full-price items are fully refundable.

FULL PRICE

Full-price items are refundable, exchanged, or credited.

CLEARANCE

Items purchased on sale or as part of a special promotion are only eligible for refunds or exchanges.

CLEARANCE

Items marked "Clearance - No Returns or Exchanges" are non-refundable. Any items returned despite this policy will be returned to you for an additional fee.

Promotional Code

Orders with a promotional code that applies a discount to the order (excluding our 10% Welcome Offer) are only eligible for credit or exchange.

SWIMMING

Swimwear must be tried on with underwear. The sanitary pad must remain in place and will not be accepted if it has been removed or altered.

GIFT CARDS

Gift cards are non-refundable.

RETURNS

We recommend trying on all items immediately upon receipt to ensure you can return them within the return period.

Jowdey.com is not responsible for missed returns. We recommend returning your items by registered or tracked mail, as the customer is responsible for returns until they are received by Jowdey.com.

RETURN PROCESSING TIME

We strive to process refunds daily. However, please allow 3-5 business days for processing. You will receive an email once we receive your return and again once it has been processed.

For returns initiated by the consumer, the consumer is responsible for the shipping costs. The shipping costs depend on the shipping company you choose.

If the delivered items are damaged or faulty due to our fault, the consumer is not responsible for the shipping costs.
Return Address: 2nd Floor, No. 37, Hengxing Industrial Park, Shangfeng Road, Qingxi, Dongguan, Guangdong Province, China, Postal Code 523660
The cancellation period is 3 days.
The processing time after placing the order is 7-15 days.
If the consumer cancels the order before the delivery date and within the period specified on the website, the order may be canceled.
The goods must be new and unused.
The original packaging, tags, accessories, etc., must be complete.
Special products (such as personalized products, promotional items, etc.) can only be returned if there are quality issues.

DEFECTIVE GOODS

We sincerely apologize for any inconvenience caused by receiving a defective product. Contact our customer service at support@Jowdey.com with your order number and pictures of the defect. We will resolve the issue with you as soon as possible.

NEED HELP?

support@Jowdey.com